Device Connectivity

When using TP-Link smart devices, you may encounter device connectivity phenomena, such as devices frequently showing as offline on the app or being unresponsive to control. Join the discussion to find the optimal user experience.
Device Connectivity
Introduction Smart devices may experience problems or failures in connecting and communicating due to factors such as network issues, firmware problems, device settings, compatibility, and more. To pr
Device ConnectivityOfficialHighlighted Thread
By Solla-topee · Latest post 2024-04-04 08:52:41
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Two out of three devices work fine. The third one says "the device may be powered off or out of network range". I've tried resetting, re-intalling the app, turning off and turning on. Any solution? Or
Device Connectivity
By Ironmate · Latest post an hour ago by 2F8384X9Zx
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329Views
9Replies
Hi, My KL125s have been having intermittant problems. At first I noticed that they were going "unavailable" many times each day according to the Home Assistant Logbook. I started looking into it and n
Device Connectivity
By themoz · Latest post 5 hours ago by Shebaaa
1Helpful
261Views
5Replies
Anyones know H200 smart hub can connect with C425? I want to record the video to the H200 directly
Device ConnectivityRecordingMicroSD card
By CCK21 · Latest post 22 hours ago
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21Views
0Replies
Hello, I don't know how Tapo detectors are connected to hubs, i don't think it's WiFi, it's another protocol... I have two internet connections, 1 ADSL and 1 4G with mobile sim card... Can i buy 2 Hub
Device ConnectivityTapo App RelatedPresales
By J-C.G. · Latest post Yesterday by J-C.G.
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83Views
5Replies
My camera keeps showing 'offline' on the app, even though the router is working fine. While 'offline', there is a still green light on the camera. It only comes online for 1 min after I manually switc
Device ConnectivityLive View
By Rai1706 · Latest post Yesterday by Solla-topee
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80Views
5Replies
I have 2 cameras model Tapo C210 that i've been using for about a year with no problems. But recently they just disconnected from wifi out of the blue and won't find my network anymore, although i hav
Device ConnectivityInstallationWifi
By MonGeller · Latest post Yesterday by Solla-topee
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27Views
1Replies
I got the doorbell and hub and eveything is wokring fine. However the doorbell is quite far from the hub and the signal is low. Is the doorbell connected to the hub through wifi or some other wireless
Device Connectivity
By yannisgio · Latest post Wednesday
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11Views
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I try to configure my Tapo C225 but unable to connect to wifi. But, able to connect and pair using hotspot. Already a bunch of solution that has been posted here but still cannot connect to my home wi
Device ConnectivityInstallation
By Izzar · Latest post Wednesday by Solla-topee
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47Views
2Replies
When not connected for a while I have to tap the screen to update several times before the picture appears. Very annoying and frustrating. Updated firmware yesterday 17.06.24. No problem before the up
Device Connectivity
By jacobank · Latest post Tuesday
0Helpful
13Views
0Replies
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