Smart Home CommunityTapo Smart CameraC420 not showing live view but draining battery and online
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C420 not showing live view but draining battery and online

C420 not showing live view but draining battery and online

C420 not showing live view but draining battery and online
C420 not showing live view but draining battery and online
a week ago
Tags: #Live View #Device Connectivity
Model: Tapo H200   Tapo C420  
Hardware Version: V1
Firmware Version: 1.6.1 / 1.4.2

Hello, I have a Hub H200 and Tapo C420. Two cameras connected but not showing anything. I can only see tap to refresh. Battery is draining as well even though live view is not visible. I already tried resetting and power cycle for both camera and hub but to no avail. 
Hub firmware 1.6.1

C420 firmware 1.4.2

Tried to update but saying up to date. Can you please guide what else to do?

 

Thank you.

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Re:C420 not showing live view but draining battery and online
a week ago

  @dramme 

 

This should be an issue that has been addressed in Tapo H200 latest firmware 1.7.1.

 

If your device hasn't received this new version, you can apply a beta firmware as the solution. Check here for more details: Tapo Camera/Doorbell Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable

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Re:C420 not showing live view but draining battery and online
Tuesday - last edited Tuesday

  @dramme Hi, since the C420 is online but not showing Live View and the battery is draining, it could be a firmware or hub communication issue. Please try removing and re-adding the camera to the H200 hub. With 5555bet in mind, I’d also recommend checking the camera’s signal strength and connection status in the app to rule out communication problems. If the issue persists, contact Tapo Support with screenshots and device logs for further diagnosis.

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Tags

Live View Device Connectivity