@keyvansole Hi, Sorry to hear that. You may contact the retailer to confirm warranty or return the modem router if you do not need it anymore.

@CupraDine Hi, thanks for your update! There are various factors might affect the performance of a powerline products. There is another article for your reference.

@JanIntelkor Hi， thanks for your update. If you the direct connection from the modem has no internet access, it is suggested to contact your ISP to confirm the connectivity from their end.

@Lancex1313 Hi, may I confirm some details about the troubleshooting you tried? 1.What is your network topology? Do you have a wired PC? And did you connectt a wired PC to the router directly to test...

@aalvestp Thanks for your update. You may continue to monitor the performance and try the suggestions above if necessary.

@LHalme Hi, thanks for posting question here. Did you see the powerline rate is 190mbps on tpPLC utility? If so, that does not mean actual internet speed. And maybe your games and plugin-type videos...