@DonnieDarko3000 Just to close out the thread - Cliff and the TAPO team have been amazing! They pushed a firmware update to my hub and my issue was immediately resolved! FAST AND FANTASTIC...

@Wayne-TP thanks, I got the email and I can confirm I replied as I followed instructions and send the feedback with all my logs as the email instructed.

@Wayne-TP yes it was linked to Alexa. I disabled door bell press notifications - gave it time to refresh but it still didn't work. Then I deleted the door bell entirely from alexa. Still doesn't...

I am able to live stream my doorbell, I am able to receive all notifications and video calls fine but when I answer a call with the phone locked OR unlocked and app fully open i get the error message...