@dwl99 Hi, Thank you for your message. Unfortunately, we do not recommend placing the camera facing a window or glass surface, as this can cause reflections from the IR LEDs or white LEDs at night,...

@tjuinnz Hi, It sounds like the camera may have completely lost power. We recommend trying to charge it for a longer period — when you plug in the charging cable, the rapid red blinking (4-5 times)...

@Matija_V We’re glad you’re excited about the new Doorbell Pro and appreciate your feedback. Regarding the option to choose a lower resolution (e.g., 1080p) with a higher frame rate (e.g., 30fps), we...

@Charlie-_mm70 Hi, If your microSD card cannot be formatted, please refer to this FAQ: How to Fix Tapo or Kasa Camera and Doorbell SD Card Not Formatting or Being Recognized If the issue persists,...

@Dag68 Hi, Thank you for your question. Here’s some information that may help: For cameras powered by a power adapter: If detection clips are stored on a microSD card: When an event is triggered in...

@Uphar Thank you for sharing the details. If the service center confirmed the camera is working fine but the issue persists at your place, we suggest trying a different network environment for...