@salt6072 Hi, Thank you for your patience. To resolve the issue, I recommend a complete reset and setup to ensure the power mode is correctly selected. Please follow these steps carefully. 1. First,...

Painnance wrote I have done the physical reset method but still had the same issue. Freezing in tapo app. Firmware is updated to latest version @Painnance Hello, Based on your description, “Freezing...

tapotiger wrote @hectormartin42 I had same issue today with a C410 and a C411. I had my wifi without internet access for some minutes, then when internet restarted all other tapo camera reconnected...

@Kayz12345678901 Hello, We recommend trying the following troubleshooting steps in order: 1. Restart your phone – This can often resolve temporary communication glitches between the app and the...

@GsLikhon_545 Hi, If your microSD card cannot be recognized, formatted, or shows the error "abnormal expansion capacity", try the steps below: How to Fix Tapo or Kasa Camera and Doorbell SD Card Not...

@Emma-09 Hi, If the steps above have been completed but the issue persists, we recommend contacting our local support team directly for further assistance. They will be able to provide more targeted...