tapotiger wrote

  @hectormartin42 

 

I had same issue today with a C410 and a C411. I had my wifi without internet access for some minutes, then when internet restarted all other tapo camera reconnected but the two above didn't. I had to go outside and restart them, then they immediately reconnected to wifi (2.5GHz guest wifi). Is not the first time it happens, very very annoying

  @tapotiger 

Hello,

If your camera fails to reconnect to Wi-Fi after a wifi disconnection, try the following steps:

1. Disable Smart Connect, Wi-Fi Optimizing, or Channel Optimization features on the router.

2. Set different Wi-Fi names (SSIDs) for the 2.4GHz and 5GHz bands.

3. You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, and connect it to the hotspot Wi-Fi. After the camera is working when connected to the hotspot Wi-Fi, try to turn the Wi-Fi off and on, then test whether the camera reconnects to the hotspot Wi-Fi automatically.

4. Is there an SD card inserted into the camera?

5. What's the model number of your router?

Best Regards,