@Matsalleh In this way, have you ever checked with SKY about the internet connection(Dynamic IP or PPPoE) and VLAN ID? If you have access to the Sky hub, maybe you could also check whether there is...

@michael.adel Thank you very much for the further information. I have forwarded your case to the senior engineer and please check the email for further assistance.

@Jordan1996 Hi, As for the firmware downgrade, please have a look at the private message. But I do hope that you could wait for a moment and I would like to forward your case to the senior engineers...

@michael.adel Hi, Can I also have a screenshot that VR300 required an email to log in? Did you bind the modem under your email before successfully? Since currently, from the cloud server, the modem...

@Dogzdinner Hi, we have forwarded your case to the senior engineers already and they will help us decide whether a replacement with Archer VR900 would be a better choice or any other solutions they...

@Kym Thanks for the update. I would like to forward your case to the senior engineers and please have a check of your email box.