@Bongani With the SIM card inserted into the cellphone directly, can you access internet? Please use the original power adapter, and you can hard reset the router by holding the reset button/hole for...

@amadeus Hi, we can do further analysis to locate this issue and try to fix it. 1. What is the current network diagram? 2. Please connect the main Deco to the modem only with other slave Deco units...

@matthew.mfden @Gio1195 We do actually value the feature requests provided by our customers, we have forwarded it to our product department, and as far as I know, there is a plan to optimize the...

@mitch1973 Hi Andy, after you set the DNS to the cisco umbrella manually, is iOS device still connected to the Deco's wifi but no internet access or it fails to connect to the TP-Link wifi? If it is...

@Inevitable Hello, we have released a firmware which added IPTV custom mode. Below is the download link, you can install it and give it a go. https://static.tp-link.com/2020/202001/20200108/Deco M9...

@GabrieleToscani Hi, we do not need internet access to access the web UI. The access point has a built-in web interface. As long as you connect your device to it and obtain valid IP address from it,...