@Mark76 Try to power cycle it first. If it does not work, please hard reset it by holding the reset button for 10s with the router powered on. Then you can log into the web UI and verify whether the...

@pg99 Thanks for the information provided. We will do further analysis to locate this issue and try to figure it out. 1. What is the current network diagram? How do you connect these devices...

@Big_Tummy Hello, parental control supports blacklist only, and the blacklist and whitelist won't work at the same time, so it cannot satisfy your needs in one rule. While there is a workaround,...

@R-oie_yaacov79 What is the model number of your product? Is it TD-W9970? What do you mean that you cannot use wifi? Please provide more details so that we can help you and give you a specific...

@Leon_73 Hello, I checked the compatibility, the Deco M9 plus is not included. That is why they cannot work together. https://phoscon.de/en/conbee/compatible Besides, below is the compatibility list...

@glenans Thanks for your information, we can do further analysis to locate this issue and try to figure it out. 1. Next to the upstairs Deco, can you get good wifi signal strength from the main Deco...