@Betacart Hello, you can turn on the specific Deco unit only and connect your device to it. Then you can click the internet icon and hit the Deco unit you have connected and turn off the mesh for the...

@jacktiew Hello, the latest firmware has added individual switches on both 2.4G and 5G networks. If you want to keep devices connecting to the 5GHz to get better performance, you can go to more-wifi...

@NA2598 Sorry for the inconvenience caused here, we will do some troubleshooting and try to fix it. What is the light status of the VR400 when it goes offline? With your computer or smart phone...

You are welcome, glad to help you. If need more help in the future, do not hesitate to contact us. Best regards.

@Elias94 Hi Elias, thanks for your clarification, I got your point. Cause the chipset of the route means a lot for you, we definitely respect your decision. And hope we can have an opportunity to...

@umma With computer connected to the router, try to ping the gateway, which is 192.168.0.1 and show us the screenshots. Have you ever tried to change another web browser or device to access the web...