Hi @flipflap, the 2.4GHz and 5GHz network use the same network name and cannot be different now; and we can create new networks on the Deco app by adding another set of Deco units, but fpr the same...

hello, @Arnoldpuan, can you get internet directly from the existing router? If so, you do not have to setup PPPoE on the Deco, instead, you can choose dynamic IP; Usually we connect the Deco to a...

@Nir_l228 How many Deco units do you have in total? With Deco app opened, are you online and work properly? Or is there any error message? Besides, what is the current led status of the Deco units?...

Hi @ief , thanks for your reply and your effor to do the troubleshooting with us. Please feel free to contact our tech support with the thread link attached and the serial number and proof of...

Hi @Nisse57, it is glad to help you. If need more help in the future, do not hesitate to contact us. May it help and have a nice day.

@Nova_skia According to the error message, try to unplug the sim card and insert it into the SIM card slot again and verify that it matches well. Then please confirm whether it can be detected by the...