Hi, thanks for your reply. What is the current operation mode? Please ensure that it is the wireless router mode. Then you can check under system tools page and verify whether you can find...

@Sultanmsa Hello, thanks for your requesting, we will do some troubleshooting first and try to fix it. 1. What is the current network diagram? And who is your ISP? 2. With computer connected to the...

@nmousouros Hello, please go to cloud website to register or activate the cloud account. https://www.tplinkcloud.com/register.php Once you got it activated, you can go to basic-TP-Link cloud page to...

@FUHGDTGGDR Hello, what is the current problem, could you please provide more information? Meanwhile, what is the current network diagram and what is the led status of the TD-W8961N now? Thanks in...

@Mayuresh Hello, please check local management under security-local management page, meanwhile, it is enabled by default, that is why you can access the web UI locally. To control it over web, you...

@Keok Hi, is there any error message if you failed to connect to the wifi network? Try to use the default wifi password which is printed on the bottom label of the actual router. Or you can connect...