Hi, Have you connected the ADSL line to the DSL port of the router? What is the current light status of the router also? For the connection type dropdown list, can you choose PPPoE manually? If not,...

Hi, More details will help a lot, including the model number, the specific symptom about the current issue, what kind of troubleshooting you have done and so on. Thanks in advance, good day.

Hi, The TD-W8961N does not support Tether app, that is why it cannot be recognized. https://www.tp-link.com/tether_compatibility_list/ May it help and have a nice day. martimiano wrote hello, my...

Hi, There is no wall/ceiling mounting design for Deco series. FYI, the wifi signal strength is stronger in horizontal direction compared to the vertical direction. To get a good performance, it is...

Hi, With your device connected to the Deco M5, what is the IP address and default gateway it obtained? https://www.tp-link.com/support/faq/838/ To do a comparison test, please connect your device to...

Hi, Sorry to hear that you have some difficulties, and we will try our best to solve it by doing some troubleshooting. 1. What is the model number of the switches? 2. You said " some devices work...