Hi, What do you mean the router crashes? Please provide more details so that we can do further analysis. Including the led status of the MR400 (you can shot a short video and send to us), whether you...

Hi, FYI, There are some ISPs info built in the router, while not all of them. The ISP is detected automatically, I'm afraid that there is no way to fix it. Meanwhile, as my knowledge, the ISP won't...

Hi, The power cord is about 1m-1.5m or so, it is not such a long cable. There is no TP-Link power cord that long either. Besides, may I know why do you need such a long cable? You may be able to use...

momall wrote Dear Kevin_Z I sometimes find the Deco app stops communciating and I need to reboot the Primary deco. Wireless clients are able to connect. over 80% of the traffic is lookups to...

Hi, The M9 plus does add SIP ALG and beamforming function with the latest firmware, while the M4R does not support beamforming yet( plan to add it in the future); cause it is a M9 plus/M4R mixed...

Hi, Sorry to hear that; per I said before, you can contact our tech support team to check the warranty period and if it is qualified. They will give you a specific answer. Good day. Whatsupskip2...