Hi, What is the current network topology? Do you make the ISP router as bridge mode and connect it to the 8960N? If so, the ISP router need connect to the LAN4/WAN port, and you need change the...

Hi, could you please show us a picture of the error message? Meanwhile, you can go to basic-wireless page or advanced-wireless settings page to change them and give it a go. If still the error...

Hi, FYI, all the TP-Link powerline adapters are compatible with each other. Considering the current one is TL-PA4020P, it is suggested to use 4 series, like TL-WPA4220, TL-PA4020/4010. Besides, the...

Hi, Please check the current firmware and hardware version, if it is not the latest one, please update it first. https://www.tp-link.com/us/support/download/tl-wpa4220kit/#Firmware How to update it:...

Hi, The powerline adapter need connect to the main router with ONE port only. The extra port can be connected with your computer or some wired devices. May it help, good day. Aibisi wrote Hello! I...

Hi, Do you need wifi function? FYI, all the TP-Link powerline adapters are compatible with each other, considering the current one is TL-PA9020P kit, it is suggested to use 7/8/9 series. If you need...