Hi, Below is the setup video you can refer to : https://www.tp-link.com/en/support/download/td-w9970/#video Meanwhile, please notice that the IP address changed should be the same subnet as the main...

Hi, what is the current network topology? How do you make them back to work once they lost signal? At that time, with your device connected to it, what is the IP address and default gateway obtained...

Hi, For your information, the IP address has changed after the initial setup, it is not 192.168.0.254 anymore, instead, it is assigned by the main router. That is why you can not access it with...

Hi, For your information, there is a settings button on the smart plug itself can be used to reset the device. You may refer to the user manual to get the exact instruction. Meanwhile, you customers...

Camosaurus wrote Hello I just installed my kc120. Everything works fine. But how can I deactivate the microphone when I access the camera from the app. I only want to see the video . No audio . All...

Scotia wrote I’ve start all over again. Got one to work by putting the time on the Kasa app to gmt +1 . Now the device time is the same as my app & iPad . I did a factory reset on the 2nd device.....