Hi, what is the model number of your device? If you want to block a device, you may use access control to satisfy your needs. You can go to FAQs page to get the instruction or refer to the user...

Hi, please ensure that you have enabled remote control on tpCamera app. Meanwhile, can you see the live view outside with the tpCamera app? Besides, try to login to the cloud website with your cloud...

Hi, Try to close this web page and re-open it. If it still get stuck at 0%, try to reboot the C6 and give it a shot. May it work, good day.

Wow, that would be great; glad to hear that you sorted it out finally. Congrats. ^_^ While if need any further help, just let us know. Good day.

Hi, First, the cloud account is your email address, and password is needed. You can set a complicated password to secure it; meanwhile, you can change the password regularly in tpCamera app. Good...

Hi, I'm afraid that the " original 5GHz wifi network" should be 2.4GHz; what we can confirm is that the NC200 only supports 2.4Ghz. You can check the SPECs to get this info....