Hi Kalinda, The current situation is weird like you said, and we would like to follow up your case via email to get more details; please reply to us if you got an email from us. And then we will try...

Hello, like the light status of the C1200 auto-reboot issue, whether it will go back to work automatically and so on. Besides, back to your case, did you update the firmware? Does it work? Any...

It was Great. If need any further help in the future, do not hesitate to contact us. Good day.

Hello, with your device connectd to the modem directly, can you access Netflix? Besides, with your device connected to the Deco, please do the tests as below: 1. Please nslookup netflix.com and show...

Hello Rido, What is the current network topology? HOw do you connect them together? With wired connection stopped working, what is the light status of the C1200? What is the IP address and default...

Hello, Did you try to hard reset it by holding the reset button/hole for 10s? What about other devices which is AC compatible? Can they join the 5GHz in AC mode? And is there any error message if...