Hi, it seems that the windows 10 computer has been added into parental control list. While cause the RE450 does not support parental control, so it is suggested to confirm whether you have enabled...

Hi, what is the model number of that unit? With tpPLC utility opened, can you see the LED control option?

Hi, Bobby, for your information, to the current kasa app, the remote control will be hidden by default with it enabled successfully, while it will be there once it failed to be enabled. So back to...

Hello, Howard, How did you reset it? With the Router powered on, use apin to press and hold the Reset button (about 5 seconds) until the LED becomes quick-flash from slow-flash. And then release the...

Hi Heera, please ensure that you set night vision as “automatic”, you can go to device settings-night vision page to confirm it. Meanwhile, what is the current firmware of KC120? Thanks in advance....

Hi, how to set up VR400 as an access point, you can refer to the instructions below: setup video: https://www.tp-link.com/uk/download/Archer-VR400.html#video May it help. Good day.