Hello, Joe, from the current situation, it seems that the physical installation has something wrong. please follow the setup video or installation guide to check the physical connection first:...

Hello Dreek, please ensure that the wifi lights are solid green, if not, you can try to reboot the smart plugs and the main router. Otherwise, please follow the instruction to give it a shot first:...

Regarding to the unstable connection issue, it is necessary to test the network connection of the modem when the router failed. Besides, it is suggested to follow the below instruction to do further...

Hello, what is the model number of the TP-Link extender? And what is the OS version of the Macbook? Is there any error message if it failed to join it?

Hello, Miggs, great to know that you sorted it out. if need more help in the future, do not hesitate to contact us.

Hello, for your information, the download and upload speed you get from the modem directly is necessary. if the up load is still higher than the down load from the modem and ISP, the C50 is not the...