Hi, If you forgot the login info, the only option is factory reset the unit. Use a pin to press the reset button on the extender for a few seconds until all the lighs flash once. Then you can start...

Hi, Currently TPLink smart home products only support WEP and WPA/WPA2 encryptions. Portal and WPA/WPA2 enterprise are not supported. It seems the Wi-Fi in your apartment is portal Wi-Fi since it...

This is the recent compatibility list

Hi, Remote control for HS220 is enabled by default after it's connected to internet. Cannot disable it.

Wi-Fi at college or places like mall usually is portal W-Fi which requires additional login beside Wi-Fi password, sometimes no Wi-Fi password required but you need to log in with username and...

Uncheck sound detection if you don't need it. https://www.tp-link.com/en/faq-1563.html