Hi, How many signal lights do you have on the extender? There should be at least 3, otherwise the extender is too far away from the router. At where the extender is plugged in, unplug it first, use...

Hi, This issue only happens on the computer? If all other devices work fine, I believe the range extender is fine. May check settings on the computer. Update driver for its Ethernet network adapter....

Hi, How often does the problem happen? It may be caused by WMM. If it's OK, disable WMM and monitor it for some time. Are all of your devices wireless? Did you check Ethernet connection? And what's...

Hi, Is the model Touch P5? Firstly ensure you can get 600 mbit from your modem directly. Connect a PC wired to the modem to test speed. Do not run any programs on the computer when you test speed. Is...

Hi, You can see client connection speed in the app with other Deco model as well, like Deco M5 and M4. Which one do you have that doesn't show connection speed?

Hi, If the NAS is successfully connected to the Deco network, it will display on device list. And press the NAS from the list, you will see its IP address. If the NAS does't work, ensure DHCP is...