Hi There, If so , I suggest you try to contact TP-Link techincal support and do some basic troubleshooting, they will be very glad to help you. Merry Christmas.

Hi There, May I knwo what's the current firmware version for your LB120? You can refer to the following FAQ for some help: https://www.tp-link.com/us/faq-1480.html Can you try to use another device...

Hi there, The requirement for temperature for LB130 : Operating Temperature: -20 ºC~ 40 ºC (-4°F ~ 104°F ) • Operating Humidity: 10%-90% RH NC min If the temperature is too low, it will influence the...

Hi There, Sorry for the troublesome caused. We didn't get this kind of feedback before. Could you please check what's the current firmware version for the smart plug? If it's not the latest one,...

Hi there, Would you mind send us some screeshot for the configuration page of your MS100, I want to see if there is anything wrong with the settings. Have a good day.

Hi There, Considering the impact of operating system, web browser, etc., the liveview sometimes cannot be displayed when customers are configuring the camera on web interface. It is usually caused by...