@Gaston_C Hi, thanks for getting back to me. If you'd like to run more tests, please feel free to reach out to the local technical support for further assistance:...

@Jackdm Hi, thanks for the quick update. May I know your internet service provider? Do you still save the old WiFi router? "I can log into and use the surfshark app primarily, I have had it for a...

@Jackdm Hi, welcome to the community. Could you please refer to this link to help me submit the Deco App log: How to submit Deco APP log If you check the IPV4 address on the Deco App>More>Internet...

@Chky Hi, thank you very much for the feedback. Can you add some screenshots of the network map on the Deco APP, such as the following picture: Have you seen any Deco turn red during the...

@Villeoh1jd Thanks for the update. What model number of the EdgeRouter, such as ER-4 or ER-12? Is there any customized firewall system deployed in the network? If we only leave the main Deco X50...

@mr_uef Hi, you can refer to this link to test the OpenVPN config file on the mobile phone: How to set up OpenVPN Client on Android Phone and iPhone Deco OpenVPN Client Always Connecting