@Lall Hi, 1. I have informed the tech team to handle your case as soon as possible, please wait patiently. 2. On the Tapo camera's Device Settings>Detection>Wake-up Sensitivity page, you can tap the...

@Donato65 Hi, If the camera works properly now, it's suggested to keep monitoring it for some time and check if it will continue working. Best Regards

@SophieThorz Hi, If the camera displays the same live view page as Auto mode when you select Night mode, it may be the camera's IR LED does not work. In this case, you can contact your retailer or...

@Zigaroo Hi, On the Tapo app> Camera's Device Settings>Advanced Settings>Camera Account page, you can change the account info to disconnect the ONVIF connection. Best Regards

@ClkEverday Hi, On the camera's Live View page, please confirm if the Video mode is set to Auto mode. If not, you can change the mode and check if it helps. If so, you can reply to the email from the...

@Mokot Hi, You can refer to the instructions below to troubleshoot the reported case. What should I do if the SD card cannot be formatted/recognized? What's the model number and MAC address of your...