@Andy87 Hi, Typically, upgrading the camera's firmware will not reduce its ability to receive Wi-Fi signals. It's recommended to try the tips in this post. If the camera's Wi-Fi signal strength does...

@Caja2303 Hi, Usually, a solid green light on the camera means it's configured successfully. In your situation, do you have a problem watching the camera's live feed, or does the camera frequently go...

@Fbernier Hi, Please follow the steps below and provide the relevant information for further analysis. 1. Does the camera sound alarms continuously now? 2. Is the camera connected to a Tapo hub and...

@marcusatrome Hi, It's unable to reset or reboot the camera via the Tapo app if the camera is offline in the app. In your situation, you can try rebooting your router remotely, then check whether the...

@Peterlan Hi, If you want to share your Tapo C212 with family members, please refer to the instructions below. How to share Tapo Smart Devices with family Best Regards

@Lord_T Hi, For the reported phenomenon, please go to the Tapo app > H200's Device Settings > Device Info page, and then send us the hub's firmware version. Best Regards