@Nomz Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@poddy Hi, If you have only two cameras, you need two microSD cards and insert one into each camera for video storage. If you also have a Tapo Hub, such as H200, and it's installed on the same...

@Manu35150 Hi, As shown in the instructions below, the shared account can only access the Live View, Talk, Voice Call, Pan/Tilt Control, and the SD Card Video features of the camera. How to share...

@Manu35150 Hi, The Tapo app v3.16.108 is not our officially released app. Where did you get it? For the reported phenomenon, it's recommended to uninstall the Tapo app and then download and reinstall...

@Kamikazesilent @Jiten0406 @xshogun19 Hi, It's hard to locate the problem from the provided information. Please confirm the following information for further analysis. 1. What's the model number of...

@joluinfante Hi, How often does the offline phenomenon occur, such as once a day? If so, you can enable the Auto Reboot feature on the camera's Device Settings > Reboot page to see if it helps. You...