@ppm666 Hi, For further analysis of the reported phenomenon, please confirm the following information. 1. What are the Tapo camera's model number, hardware version, and firmware version? 2. What's...

@trousered Hi, Thank you for providing the information. The phenomenon you reported involves not only the Tapo camera but also third-party software Agent DVR. I'll escalate your case to our technical...

@AVNISH Hi, If you prefer to stream the camera's live feed at 2K resolution, it's recommended to select this resolution on the Device Settings > Video & Display > Video Quality page. If you have...

@MikeSC60 Hi, Typically, it's required to have a 2.4 GHz Wi-Fi network with an internet connection to successfully set up the camera. If you just want to connect your camera to your hotspot Wi-Fi,...

@SKNerissa Hi, According to the Tapo C260's specifications and the Tapo C230's specifications on our official website, they both support Pet Detection. In this situation, you can enable the Pet...

@trousered Hi, Please confirm the following information about the reported phenomenon. 1. On the Tapo app > camera's Device Settings > Device Info page, you can find the camera's hardware version. 2....