@buce Hi, 1. Have you inserted an SD card into the camera? If so, you can select the SD card icon on the Playback page and check if there are video clips. On the Playback page>tap the cloud icon, and...

@Kaizoku Hi, 1. We are unable to watch your camera's video recordings, usually, only the owner of the camera can log in to the Tapo app with the owner account to watch the camera's video recordings....

@Kaizoku Hi Our Tapo camera supports simultaneous viewing through 4 streams (2 main streams + 2 substreams). Based on the image you shared and the problem description, it seems that two other devices...

@Kaizoku Hi, Thank you for the feedback, and I'll forward it to the relevant departments to update the info soon. Best Regards

@Maxuk2 Hi, Please help confirm the following information about the reported issue. 1. What's the model number and MAC address of your Tapo Camera? 2. Do you have a wireless router that provides a...

@buce Hi, You can refer to "Part 1> Case 2: The camera has detected the events but cannot receive the notifications" in the link below to troubleshoot. What to do if I can't receive notifications...