@tpjb Hi, Due to differing image parameters between Tapo C225 and Tapo C220, the Live View image produced by the two cameras appear distinct from one another. Regarding the issue you reported, I have...

@ShiiiKi Hi, There is something wrong with the latest firmware(v1.3.1) and we have a new firmware to solve the issue. Please send me(@Solla-topee) "Forum ID 759928+ Tapo C222's MAC address" via a...

@Jkiria Hi, You can refer to the following instructions to troubleshoot when failing to watch the camera's live feed. What should I do if I can't view the Tapo&Kasa camera? Please confirm the...

@mkseto Hi, 1. You can try to uninstall the Tapo app on your phone, then reinstall the latest Tapo app, connect your phone to the same Wi-Fi as the camera, and check if the Tapo C320WS will display...

@Sukie Hi, 1. Please ensure the camera is connected to the original power adapter that comes with the camera. 2. Try to press the reset button on the camera for 10 seconds to factory reset it when...

@MorgMor Hi, 1. Do you Pan & Tilt the camera remotely via the Tapo app? 2. If you tap the Pan & Tilt Correction on the camera's Device Settings > Pan & Tilt page remotely, will the camera pan or...