@LauraMaschietto Hi, You can refer to the instructions below to troubleshoot if you can control the camera only in the local network. What to do if I can't control my Tapo cameras on the Tapo app?...

@NandeeshM Hi, Typically, the shared account has access to the Live View, Talk, Voice Call, Pan/Tilt Control, and the SD Card Video features of the camera, and there is currently no feature to change...

@PolskiPolakPL Hi, It's recommended to contact tapocare@tp-link.com about the Tapo Care subscription concerns. Best Regards

@Anton42 Hi, Please confirm the following information about the reported phenomenon. 1. Which third-party app are you using to establish the Onvif connection with the TC60? Whether the Onvif motion...

@WasChad Hi, The Delete option is available for the cloud video clips. For the video recordings stored on the SD card, you can try the following steps to delete them. 1. Go to the camera's Device...

@MaciejK Hi, You can refer to the following instructions to troubleshoot if the detection feature is not working properly. What to do if the Detection feature is not working on the TP-Link Camera? If...