@phocean Hi, For the unstable issue, I hope to collect more information about the problem phenomenon for troubleshooting, such as the LED status on the camera when it drops the connection, the...

@01Gina Hi, If the Privacy Mode turns on automatically: 1. Go to the Tapo app>Cameras tab>Home Mode or Away Mode page to check if your camera is included. If so, tap your camera and check if the...

@christoskelton Hi, Glad to hear that the problem is solved and from your description, it should be you have not reset the camera successfully before reconfiguring it thus you can't set it up....

@Luisviana Hi, If you want to change the camera's Video mode, please go to the camera's Live View page on the Tapo app, and then you can select the Video Mode(Auto/Day/Night) on the camera's screen...

@Coljam Hi, You can refer to the instructions below to troubleshoot if your camera does not upload detection video clips to the cloud server. Troubleshooting for cloud video recordings of Tapo Camera...

@Flequi Hi, It's unable to downgrade the Tapo camera's firmware. Why do you want to downgrade the firmware? It's recommended to describe the problem you encounter and I'll help you to handle it. Best...