@Nic0_25190 Hi, Thank you for the video provided via a private message. In your case, you can contact your retailer or our local support team to check if your camera is under warranty. Best Regards

@Jalmwida Hi, Typically, you can refer to the instructions below to troubleshoot if you fail to load the camera's live view page. What should I do if I can't view the Tapo camera? Please confirm the...

@Jaydh Hi, How often does the reported phenomenon occur? For example, does the camera face the wall each time after tracking? Can you manually tilt the camera up in the Tapo app after it's facing the...

@theAshrafSabry Hi, The doorbell camera Tapo D130 must be wired and supplied by an 8-24V AC, 10VA Minimum transformer (Doorbell Input: 8-24V~ 1.2A). It's not powered by a power adapter. Here are the...

@ExtraCop Hi, For the reported phenomenon, we suggest email support.forum@tp-link.com with the following information for further analysis. Subject: [Forum Escalation][ID 851066] My camera statistics...

@Bbill Hi, Typically, when the privacy mode is enabled, it's unable to receive the doorbell push notifications. For the phenomenon where the automation notification is received only when the phone...