@Happy-Camper Hi, Thank you for your support of our product. On the community, if you go to your profile>Settings>Notification Settings page, then select "Notify me when someone replies to my post",...

@JohnJP Hi, You can try to remove the SD card from the camera, back up the needed video recordings on a PC, then connect the SD card back to the camera, format the SD card, and check if it helps....

@Sancihun Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@Maykungth Hi, Thank you for the pictures provided. The pictures display the camera's detection and recording feature work fine. What blue detection frame with label are you referring to? Do you have...

@Sancihun Hi, just double confirm: can you receive the detection notifications on your phone but the detection does not trigger on the DVR?

@JamFaheem Hi, You can refer to the link below to troubleshoot if no cloud video clips. Troubleshooting for cloud video recordings of Tapo Camera If the problem remains, please help confirm the...