@albertocf Hi, In your situation, please press and hold the reset button on the camera for 10 seconds to perform a factory reset. If it has a blinking red and blue light, you can try to reconfigure...

@Ervin1310 Hi, It's recommended to follow the instructions below for further assistance. What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking Best...

@Andy87 Hi, For the reported phenomenon, you can try: 1. Reboot your router, then reboot the camera, and check if the camera receives a better Wi-Fi signal. 2. Remove the obstacles between the camera...

@Bremalynchance Hi, You can refer to Part 2 of the instructions below to troubleshoot the reported phenomenon. What to do if the Detection feature is not working on the TP-Link Camera? Please provide...

@Toofiz Hi, You can refer to the instructions below to troubleshoot if you can't control the camera in the Tapo app. What to do if I can't control my Tapo cameras on the Tapo app? Please provide the...

@xMTx Hi, If the camera can't be turned on now, please try the following steps and check if they help. 1. Please ensure the camera is connected to the original power adapter and power cord. Make sure...