@Brisy Hi, I have sent the request to access the video. Please approve it and let me know. Thanks!

@Customer0 Hi, 1. The firmware v1.1.2 is a special version for some specific Tapo C200 V1, and your camera won't receive this version. Thank you for your feedback, and I'll forward this situation to...

@klingler Hi, If your camera is subscribed to the Tapo Care service, the detection video clips can be stored in our cloud server for up to 7 or 30 days (based on the subscription). Typically, if your...

@Enduser2 Hi, Thank you very much for the feedback regarding the camera's detection zone and firmware update feature. I'll log them and forward them to the relevant team for evaluation. The 'check...

@Phil_hc923 Hi, In this case, please confirm the following information for analysis. 1. Please try manually pan the camera lens left with your hand to ensure no foreign objects are blocking its...

@Roborb Hi, The Tapo Care service applies to our doorbell cameras and the indoor & outdoor cameras. If your camera enjoys the Tapo Care service, after you have installed the Tapo app on your iPad and...