@JuanMa1765 Hi, You can refer to the following instructions to troubleshoot if the camera falsely detects a pet as a person. What to do if the Detection feature is not working on the TP-Link Camera?...

@JCCS1970 Hi, You can refer to the following instructions to troubleshoot for better audio quality. Troubleshooting for better audio quality of my Tapo camera If your camera's audio quality is poor...

@Drandakis @dcba4321 Hi, What's your Tapo app's version? What's the model number and OS version of your phone? If possible, please provide us with the model numbers of your Tapo devices and their...

@jeffphillips307 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After receiving the email, please send the camera...

@AVNISH Hi, 1. Would you please send us a video showing that there is noise in the initial sound when the detection alarms ring? Do you want to hear the sound from the event when the camera detects...

@LauraBrooks Hi, please feel free to reply if you require any additional assistance.