@SophieThorz Hi, Try to switch the Video Mode to Night mode when the night comes, and check if the live view page displays a white and black image. Best Regards

@AndreyU7 Hi, We are trying to improve the sound quality of the camera and have a new firmware for a try, you can send me(@Solla-topee) the MAC address of your Tapo C500 if you want to try the new...

@Tazman7 Hi, 1. Please ensure your camera and the Tapo app are up to date. 2. Check if you are logged in to the Tapo app with the owner account. 3. Send me a video showing the problem for further...

@ilmoro Hi, I have reported the issue to the tech team, and they will contact you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@pel881887 Hi, Please confirm the following information for further analysis. 1. The MAC address of the camera. You can send me(@Solla-topee) the MAC address via a private message. 2. Send me the...

@Dahbou Hi, Unfortunately, it's unable to turn off the notification sound on Android phones when opening the Tapo app now. Best Regards