@MChristiaan Hi, Do you purchase your Kasa Camera from another region? The Kasa Care service is only available in the region where Kasa Camera is officially released. Best Regards

@Esande Hi, If you want to share your Tapo camera, please refer to the instructions below. How to share my Tapo Smart Devices with my family? If you fail to share your smart device, kindly refer to...

@Nacho2 Hi, Thank you for the information provided. I have escalated the case to the tech team, and they will contact you via email to continue troubleshooting. Please wait patiently. Best Regards

@Strawberry-TP Hi, I have escalated the case to the tech team, and they will contact you via email to continue troubleshooting. Please wait patiently. Best Regards

@David1- Hi, Thank you for the information provided. It may be the camera has a hardware issue, and you can contact your retailer or local support to check if it's under warranty. Best Regards

@Strawberry-TP Hi, 1. Can you tilt the camera via the Tapo app? What happens after the app freezes and shows the loading symbol? For example, the app will load the live feed finally, or do you need...