@DuncanF Hi, It's unable to access the camera from a shared account if the shared account user is connected to the same Wi-Fi as the camera when the camera has no internet. Best Regards

@Warlizzard @BH2391 Hi, The reasons that the camera triggers person detection are different in different scenarios. If you want to continue troubleshooting, we recommend providing the information in...

@egimen25 Hi, 1. You can refer to the instructions below to troubleshoot when fail to configure the Tapo camera. What should I do if I fail to configure Tapo Camera? 2. If you fail to connect the...

@Marky81 Hi, Do you mean the camera is working, and its detection feature works, but no detection video clips are created and stored on the cloud server? If so, you can reboot the camera for a try....

@DuncanF Hi, If the camera obtains an IP address from the Wi-Fi router but has no internet access, you can control it when connecting to the same router's Wi-Fi with the owner account logged in to...

@SenseiB Hi, The basic functions and features are the same on both versions, only the package and product label were updated for the general product iteration. Best Regards