@SophieThorz Hi, If the camera displays the same live view page as Auto mode when you select Night mode, it may be the camera's IR LED does not work. In this case, you can contact your retailer or...

@Zigaroo Hi, On the Tapo app> Camera's Device Settings>Advanced Settings>Camera Account page, you can change the account info to disconnect the ONVIF connection. Best Regards

@ClkEverday Hi, On the camera's Live View page, please confirm if the Video mode is set to Auto mode. If not, you can change the mode and check if it helps. If so, you can reply to the email from the...

@Mokot Hi, You can refer to the instructions below to troubleshoot the reported case. What should I do if the SD card cannot be formatted/recognized? What's the model number and MAC address of your...

@Willson Hi, Typically, you can refer to the below instructions to troubleshoot if you fail to install the Tapo camera. What should I do if I fail to configure Tapo Camera? From the error message you...

@Donato65 Hi, Please confirm the following information for the reported case. 1. Have you subscribed to the Tapo Care service or inserted an SD card into the camera to store video recordings? 2. When...