@Tazman7 Hi, 1. Please ensure your camera and the Tapo app are up to date. 2. Check if you are logged in to the Tapo app with the owner account. 3. Send me a video showing the problem for further...

@ilmoro Hi, I have reported the issue to the tech team, and they will contact you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@pel881887 Hi, Please confirm the following information for further analysis. 1. The MAC address of the camera. You can send me(@Solla-topee) the MAC address via a private message. 2. Send me the...

@Dahbou Hi, Unfortunately, it's unable to turn off the notification sound on Android phones when opening the Tapo app now. Best Regards

@densimon It's my pleasure to help you~

@SLiew Hi, From the LED status, the Tapo C202 is connected to the Wi-Fi network but fails to connect to the TP-Link cloud server, and it may be the camera has no internet connection. 1. You can...