@Warkas Hi, Each camera supports up to 4 simultaneous video streams (2 mainstreams+2 substreams). From your description, it seems that the RTSP stream occupies all the mainstream (2K) so that the...

@Tapo_C500_3F36 Hi, You can refer to the instructions below to troubleshoot if your camera keeps losing connection. What should I do if my Tapo smart device keeps losing connection or going offline?...

@Lillviken Hi, What's the model number of your camera? Please send me(@Solla-topee) the MAC address of the camera via a private message. What's the model number of your router? Is the camera...

@Edis123 Hi, You can refer to the instructions below to troubleshoot when failing to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please confirm:...

@Tagou Hi, The basic camera's detection mechanism is based on image changes between different frames. The frame is one of the many still images which compose the complete moving picture. If there is...

@MicUser Hi, You can contact the retailer or local team to check the warranty policy of your product. Please let me know if you want to continue troubleshooting this issue, and I'll escalate it to...