@phocean Hi, I have reported the case to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. After you...

@ChavaLabs Hi, Please help confirm the following information for the reported case. 1. On the Tapo app>Home page, please send me a picture of your Tapo C420. 2. Please take a picture of the...

@RadeCH Hi, I did a test with the Tapo C510W(FW v1.2.1) and I can establish the RTSP/ONVIF connection successfully. Can you try to factory reset the camera, reconfigure it, and then check if you can...

@Snich Hi, If you can cooperate to locate the reported issue, it would be highly appreciated. 1. If you have selected Smart Mode but the spotlight does not turn on when the camera detects an event,...

@Francesco58 Hi, Thank you for sharing the video. The provided video is smooth when watching. Can you share another video that shows the reported problem? If you watch the video stored on the SD card...

@conectionist Hi, You can go to the camera's Device Settings>Advanced Settings>Display Settings page, select the Compatible Mode, and check if it helps. If the problem remains, download and install...