@DrJeff Hi, Different regions have different warranty policies, so it's recommended to contact local support to learn how to get a replacement in your region. Best Regards

@Bripoch Hi, Please help confirm the following information for the reported case. 1. What's the LED status on the camera when fail to configure the camera? 2. Do you have internet when connecting to...

@Kis123 Hi, If the Loop Recording feature is enabled on the camera's Device Settings>Storage & Recording>microSD Card page, usually, the oldest video recordings will be deleted when the SD card...

@wz_be Hi, Usually, you can refer to the instructions below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please...

@Tigertjehu Hi, If you fail to stream the Tapo camera via the RTSP/ONVIF protocol on the VLC, you may refer to the article below for troubleshooting. What can I do if fail to stream the Tapo camera...

@Romaway Hi, You can refer to the link below to view continuous recordings on the Tapo app. How can I view continuous recordings of Tapo&Kasa cameras on the Tapo app? If the continuous recording...