@Sancihun Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@Maykungth Hi, Thank you for the pictures provided. The pictures display the camera's detection and recording feature work fine. What blue detection frame with label are you referring to? Do you have...

@Sancihun Hi, just double confirm: can you receive the detection notifications on your phone but the detection does not trigger on the DVR?

@JamFaheem Hi, You can refer to the link below to troubleshoot if no cloud video clips. Troubleshooting for cloud video recordings of Tapo Camera If the problem remains, please help confirm the...

@AlexetDam1609 Hi, You can refer to the link below to troubleshoot if you can't receive notifications for the camera. What to do if I can't receive notifications with the Tapo Cam or have a delayed...

@Glennedb Hi, If the image on the camera's activity zone page is different from the camera's Live View page, you can try the following steps. 1. Make sure your Tapo app and the camera's firmware are...