@ripman86 Hi, The camera account for the RTSP/ONVIF connection is different from the TP-Link account. The email address and password for Tapo Care should be the TP-Link account rather than the camera...

@Eeleye Hi, If your camera has an incorrect time, usually, you can refer to the instructions below to troubleshoot. Tapo Camera Shows Wrong Date and Time Please help confirm the following information...

@Cicerone Hi, Thank you very much for your feedback, and for your request, you can vote on this thread or leave your comments. Best Regards

@blueridges Hi, Please help confirm the following information for the reported case. 1. Check if other devices are watching the camera simultaneously, such as other phones or PCs stream the camera...

@Rizza-V Hi, I have escalated your case to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@Rizza-V Hi, We found that the new feature added on the new firmware(1.3.13) may cause the motion detection feature not to work in some specific usage scenarios, this is related to the existing...