@Nigel114 Hi, We do not sell the PIR cover separately. If you have a problem when using the doorbell camera, please describe the phenomenon you experience in detail so we can better assist you. Best...

@chitti117 Hi, You can try the following steps. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and cord. 2. Wait for...

@Squawk003 Hi, If the Tapo C325WB V1 displays online state in the Tapo app, but it's hard to load the camera's live feed, please refer to the instructions below to troubleshoot. What should I do if I...

@TapoAR Hi, Did you purchase the Tapo C210 locally in your region? Have you powered on the camera using the original power adapter and power cord that came with it? If not, please power on the camera...

@mazii Hi, If you want to add the 24/7 Capture feature to the Tapo C425, it's recommended to vote and leave your usage scenario in the thread "24/7 Capture request" for evaluation. Best Regards

@Mozzer Hi, You can refer to Part 1 > Case 2 in the instructions below to troubleshoot. What to do if I can't receive notifications with the Tapo Cam or have a delayed notification If the same...