@MayangMai Hi, The attached picture displays that the microSD Card status is Unformatted, you can go to the microSD Card page to format the SD card, then on the Storage & Recording page, enable the...

@GregoryFR Hi, The shared account controls the Tapo camera via our cloud server, if the camera has no internet access, the shared account can't control it anymore. If the camera has no internet...

@SHERRYisma Hi, You can refer to the UG of the NC450 to find the WPS/Reset button. With the camera powered on, you can press and hold the WPS/Reset button (for more than 5 seconds) until the System...

@MalBoo Thank you very much for the case sharing!

@Geraldus Hi, Our Tapo cameras do not support the feature of storing video recordings on a specific FTP server, so you can't define the FTP server info(such as IP address, username, and password) on...

@HmmmUK No problem, you can reply on this thread if you need further help. Best Regards