@tandy1972 Hi, We will help on this case if you are willing to troubleshoot, and it would be appreciated if you can provide the following information for further analysis. 1. Ensure the microphone...

@PeterKelly Hi, I double-confirmed the information with the relevant team and for the Tapo C520WS V1, the video quality setting on the Tapo app applies to both resolution on live view and recorded...

@Quintessential Hi, Please help confirm the following information for your case. 1. Please send me(@Solla-topee) the MAC addresses of the Tapo H200 and the camera Tapo C420 via a private message. 2....

@VL-Georgiev Hi, The tracking function performance is related to the camera configurations and usage scenario. In your case, please go to the camera's Device Settings>Detection page, send me a...

@nunomvp Hi, To locate and solve the problem of your Tapo C210 misidentifying pets as people as soon as possible, it is recommended to collect the necessary information according to this post. Best...

@Inge83 Hi, If the new firmware and reduced person detection sensitivity suggestions do not solve your issue, it's suggested to report the results to the tech team via email(ticket ID TKID240150224),...