@Jmet003 Hi, On the Kasa app>Me>Kasa Care page, you can see the Kasa Care service you are using for the TP-Link ID you used to log in to the Kasa app. If your problem is that you have subscribed to...

@wzli Hi, Please try to unlink your Tapo doorbell with the Echo devices and then relink them now, then check if you can see the MIC button on the Echo device's screen when streaming the doorbell....

@Contraband Hi, Since we roll out the new firmware gradually, it's reasonable to see that some cameras detect and update to the new firmware, but some do not, if your cameras have the same model...

Hi, My Tapo C420 with the latest firmware is working fine, and it's hard to say where is the problem now. Please help confirm the following information to ensure your settings are correct. @Shocchino...

@Mars01 Hi, Whether the Tapo C420 work now? If not, please try to reboot the hub and check if it helps. If the problem remains, please try to move in front of the camera to reproduce the issue, then...

@Stu_A Hi, For the Tapo C520WS, please send me(@Solla-topee) the MAC address and Forum ID 652178 via a private message, we can send new firmware for the camera to check if it will improve the audio...