Hi All, When upgrading the camera's firmware, any interruptions, such as unexpected power outages, network fluctuations, or closing the app, can lead to upgrade errors. In some rare instances, these...

@bob-one Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@Jim333 Hi, Do you have a problem when watching cloud video clips on the camera's Live View>Playback & Download>Playback>select cloud icon page? Whether you can watch the camera's live stream without...

@VIZOR Hi, Do you mean when the camera's privacy mode is enabled, it will alarm when detecting a person? If so, please help confirm the following information when the problem happening: 1. Send me a...

@Fifator Hi, Thank you very much for your feedback, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come...

@mr8ball Hi, It's not recommended to use a 1Tb microSD card on the camera if it only supports up to 256/512G microSD card, the camera may not be able to recognize the 1Tb microSD card. Best Regards