@mattard Hi, From your description, if the camera does not respond to the reset operation, it may be the camera has an issue. It's recommended to contact your retailer or local support to get a...

@OnkelFax Hi, Since we released the new firmware gradually, some of the cameras have been pushed the new firmware but some have not. If you do not see the new firmware for your camera on your Tapo...

@Erasmia Hi, Usually, the Tapo cameras will have a flashing green and red light before setup, if your camera has a flashing green and red light after reset, you can refer to the link below to set it...

@Contraband Hi, Thank you for your detailed suggestions, I'll also forward them to the relevant team to evaluate. Best Regards

@PLhiro Hi, 1. You can refer to the link below to learn what is Wake-up Sensitivity and how the battery camera/doorbell be woken up. Due to the mechanism of the PIR sensors, the Tapo C420 may not...

@Zigaroo Hi, We are releasing the new firmware gradually, and it will take some time for all devices to be pushed with the new firmware. Since we push the firmware based on the device rather than the...