@Loi-King Hi, If you have tried all the above tips but the problem remains, you can contact the retailer or local support to check if your camera is under warranty. Best Regards

@Zigaroo Hi, It's recommended to continue troubleshooting with the tech team if you have a ticket opened already, and they will follow up on your case to help you locate and solve the issue. Best...

@Anonymous4Ever You are welcome~

@Intrepidus Hi, Please note that the website tplinkcloud.com is not for the Tapo camera, you are using the Tapo app to manage the Tapo cameras rather than the tpCamera app. Best Regards

@Brendt_2023-12 Hi, You can try to turn off the camera, wait for ten minutes, turn it back on, then check the LED status. If the LED flashing green and red, check if the default SSID will appear,...

@Tormodnt Hi, On the camera's Device Settings>Video & Display>Video Quality page, have you selected 2K? If not, please select the best quality option. Ensure only your phone is streaming the camera...